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Pewna liczba odwiedzających 360 Play Stevenage - Family Entertainment Centre and Party Venue stwierdza, że dobry Pizza jest oferowane tutaj. To miejsce jest słynne z świetny kawa. Łatwo znaleźć to miejsce dzięki wygodnej lokalizacji. Wysokie oceny 360 Play Stevenage - Family Entertainment Centre and Party Venue byłyby niemożliwe bez miły personel. Przyjemny usługa jest jego dobrze znanym zaletą. Odwiedzający to miejsce zauważają, że uznali ceny za demokratyczny. Użytkownicy Google przyznali 360 Play Stevenage - Family Entertainment Centre and Party Venue 4.
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Opinie odwiedzających o 360 Play Stevenage - Family Entertainment Centre and Party Venue
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Poproś o usunięcie treści
Katarzyna Romanowska
3 roku temu na Google
Super miejsce dla wszystkich dzieci.
Poproś o usunięcie treści
Chamika Hetti Arachchige
3 miesiąca temu na Google
I am extremely disappointed with my experience at 360 Children’s Play Area. My son was injured while playing, and the situation was handled very poorly. After searching and screaming his name for around 30 minutes, I found him unconscious in the ball pit with blood coming from his mouth and smeared all over his face. This is supposed to be a safe children’s play area, yet there were no employees supervising or checking on the children properly. What shocked me most was the lack of care and responsibility shown afterwards. Instead of properly helping or showing concern, all we were given was ice in a bag. No real support, no proper first aid, and no explanation of how this could happen unnoticed. As a parent, this was terrifying and completely unacceptable. I would strongly advise other parents to think carefully before bringing their children here. Safety and supervision should be the top priority in any children’s play centre.
3
Odpowiedź właściciela
3 miesiąca temu
We are very sorry to hear your son had an accident whilst visiting our centre, as we completely understand how upsetting this must have been for you as a parent. However, after seeing this review last night, we immediately spoke with the Duty Manager who dealt with the incident at the time. They confirmed that your child was not unconscious, although there was a small amount of blood from his mouth following the accident. We do feel some parts of this review have exaggerated the situation beyond what actually occurred. Our play centres are designed and operated to be safe environments for children, but as stated within our Terms & Conditions, children must remain under parental or guardian supervision at all times whilst using the equipment. Unfortunately, when children are not being actively supervised, accidents such as children bumping into one another can happen within any play environment, which is exactly why supervision is so important. Our team did assist at the time and provided ice immediately following the incident. Had the injury appeared more serious, further first aid procedures would of course have been followed. We always take feedback seriously and safety remains our top priority. We would be more than happy to discuss this further directly should you wish to contact the centre management team.
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Poproś o usunięcie treści
Hayley Dida
3 miesiąca temu na Google
Party at 360 Play Stevenage - The party was great, the staff member that ran the party was amazing. It is costly, however mainly worth the price. The room is very small, we had maximum numbers but 6 children didn’t turn up. It was a squeeze & 2 children were sat on the floor, they were mainly 2 year olds so not sure how they can accommodate 30 older children. We were told that if children didn’t turn up we would receive vouchers to use to return for a play date. We were not made aware that these would only be valid for 2 months. Unfortunately due to surgery, we were unable to use them in time & when emailed to see if they could extend them, we were told they couldn’t help. I should have checked the date on the voucher, however it wasn’t the first thing on my mind, so we did lose out here. Overall the party was great, the venue was good & my son had a lovely party. It is costly & the party rooms are too small. More information provided regarding the vouchers would have been appreciated & some understanding.
3
Odpowiedź właściciela
3 miesiąca temu
Thank you for the detailed feedback Hayley. We’re really pleased to hear your son had a lovely party and that the party host helped make the experience special. We do appreciate your comments regarding the room size and voucher communication. Our party rooms are designed around the maximum numbers stated within the package, however we understand it can feel busy, especially with accompanying adults. The voucher expiry date is included on the vouchers issued, but we are sorry to hear the circumstances around your surgery meant you were unable to use them in time. Thank you again for the balanced feedback and we’re glad overall you had a great experience with us
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Adres
Six Hills Way, Stevenage, England, Wielka Brytania
Cechy
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Godziny otwarcia
| PoniedziałekPn | 10:00-18:00 |
| WtorekWt | 10:00-18:00 |
| ŚrodaŚr | 10:00-18:00 |
| CzwartekCz | 10:00-18:00 |
| PiątekPt | 10:00-18:00 |
| SobotaSo | 10:00-18:00 |
| NiedzielaNd | 10:00-18:00 |
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