Akita Sushi

Dear Alexandre.Thank you for sharing your detailed and honest feedback. We sincerely apologize that your experience did not meet expectations, and we appreciate your compliments on our grilled items.Regarding the ingredients, we want to assure you that we strictly monitor the freshness of our fish every single day, and we absolutely never serve anything that is not fresh. However, we take your feedback about the texture very seriously and have passed it directly to our head chef for review. We will also work on reducing the oiliness of our fried items.We are also addressing our service immediately. We are increasing our floor staff's attentiveness and training them to move around the dining room more frequently to ensure all guests are well taken care of, regardless of their order size.Most importantly, regarding the gratuity situation, it is our standard policy to inform guests about the 15% automatic tip beforehand, and we are sorry if this was missed during your visit. We absolutely want to refund the extra tip you accidentally paid. Please feel free to bring your receipt back to the restaurant, and our management team will process the refund for you immediately.Thank you again for helping us improve, and we hope to have the chance to welcome you back for a much better experience.Warm regards, Akita sushi management team

First of all, thank you for your comment. The bill of 85 dollars are for two person. Our dinner AYCE price at weekend dinner is 37.99 before tax per person. We would also like to inform everyone that we will add a 15% tip for groups of 6 or more. Thank you for the reminder. Regarding your tip request last night, I would like to clarify two points. First, we do our best to provide service, and I also asked you if there were any issues with our service. We are glad you had no complaints. We also communicated with you that a portion of our servers' wages comes from tips. Also,we have this policy since 10 years ago.Second, after our communication, you still felt problem that we didn't inform you about the tip request beforehand over the phone. Fine, we accepted. We removed the service charge. you didn't leave a single penny for the tips,and then you still gave us a negative review. This disappointed our servers. However, Thank you for dining at our restaurant. We will still do our best to serve every customer who dines at Akita. Welcome every one who still love our sushi! Thanks all!