Burger Box Fallowfield

Dear Ameera, I am sorry to hear that your recent order fell short and that your conversations with our manager were upsetting. We are committed to providing quality service to all our customers, and we take comments about staff conduct seriously. We note your concerns about the manager’s behaviour and the impact it has had on your experience. Please speak to our management team directly so we can discuss this with you. Thank you, Burger Box Team, Fallowfield and Longsight

Hello Suhail, Thank you for taking the time to explain your experience. I am glad the food and friendly service met your expectations, and I am sorry to hear about the issues you noticed with the displayed cost per person and the small amounts of change not being returned. I understand your point about principle and fairness, and I appreciate you raising it clearly. We take concerns like this seriously and will pass your comments to our management team so they can check pricing displays and cash handling across our locations. If you are willing to share any specific visit details with us in person, the team would welcome that to help investigate further. Kind Regards, Burger Box Team, Manchester

Dear Sumbul, I'm sorry to hear that your experience with our peri peri strips and burger did not meet your expectations, especially regarding the flavour and freshness. We take comments like yours seriously and want to understand more about what happened. Please contact our management team directly so we can discuss this further in private. Thank you, Burger Box Team, Fallowfield and Longsight