Burger Factory

Thank you so much for such a detailed and thoughtful review! We’re absolutely thrilled that you enjoyed the Nashville Chicken Burger and poutine. We’re especially glad you liked the balance of spice and sweetness in our Nashville sauce, along with the fresh toppings, juicy chicken, and soft bun. It also means a lot to hear that you enjoyed our fresh fries and gravy, and that our team took the time to explain the menu and make you feel welcome. We take great pride in keeping our restaurant and washrooms clean, so we really appreciate you noticing those details as well. Thank you again for your support and for sharing your experience. We can’t wait to have you back for another Nashville Chicken Burger!

Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the fries and found the burger tasty and juicy, but we’re truly sorry about finding a hair in your burger. We completely understand how unpleasant and disappointing that must have been, especially when you were enjoying your meal. Food quality, cleanliness, and customer satisfaction are extremely important to us, and this is not the experience we want for any of our guests. If you had brought this to our attention while you were here, we would have been more than happy to replace the meal for you right away. We’ll also be addressing this with our team and reviewing our food-handling procedures to help prevent something like this from happening again. We really appreciate you bringing this to our attention, and we hope you’ll consider giving us another opportunity to provide you with the experience you expected from us.