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Opinie odwiedzających o Malmaison Brighton
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L
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Luke Cole
2 miesiąca temu na Google
Markets itself as a ‘luxury’ hotel but the reality is much more dangerous and shocking. They lured me into a premium priced ‘club double room’ on my birthday weekend 12th to 14th June 2026 I explained on the phone before booking on booking.com how it was my birthday weekend and even though their hotel was a lot more pricey than anything else in Brighton that weekend I was willing to pay if it was this premium ‘club double room’. They reassure me it was one of the best room types. They fraudulently lied and leveraged my birthday to coerce and manipulate me. I got there and straight away when I went into the bathroom I noticed a nasty smell and I thought this is strange this is a luxury hotel. And I went into the room and the smell also bad when I got to the bed where the pillows where it increased. It was of rotting eggs. Nothing would mask it not even by expensive aftershave I’d gotten as a birthday present from someone. I found out later after checking out it was hydrogen sulfide leak that they hid from me and knew about prior to checking in after I checked out 14th my GP told me if I had stayed in there even one more day I would have ended up in A and E or even dead. The hotel was told about this smell halfway through the stay by me in June 13th after the first night they didn’t comment on the source which I found strange (I didn’t realise at the time it was hydrogen sulfide) and they offered to ‘deep clean’ my room and also they said they would fix the sink (which was blocked and I could not even run any water from the tap without it hitting the blockage and filling up. When I came back later that day the rotting eggs smell was about 5-6 times worse by the bed. And that night I was shaking vomiting blacking out nauseous way worse that night before and then after I checked out 14th and saw my private GP and spoke to 3 plumbers plus an ex special forces member who my family knows and confirmed it was a serious hydrogen sulfide leak yes the same gas used by British military to use lethal doses against the enemy in WW1 and this hotel used it against me just for complaining about the gas leak in the first place because by unblocking the sink and not cleaning it out they dumped a huge amount of sewer waste into the pipes without clearing then releasing a huge massive amount of excess hydrogen sulfide even make then before they knew about the fact they did that making it worse on purpose because I reported it and they ignored me when they’d been replying before likely hoping I’d get so unwell I’d pass out and need an ambulance solving their issue if me reporting them. Don’t stay with them they’ll smile in your face and gas you in your sleep they are are a super rich luxury branded hotel who will do anything to protect their precious reputation that their whole income depends on otherwise how else will they charge 3 times the prices of anywhere else ? On top of this they didn’t ell me about a huge music festival next to the hotel that weekend with drug takers going past my window all night both nights sniffing lines shouting and doing sex acts all right outside I could hear all of it . Service: 1
T
Poproś o usunięcie treści
Tonia Christopher
2 miesiąca temu na Google
My daughter booked and arranged everything for her wedding at the Malmaison Brighton, and the entire experience was flawless from start to finish. We stayed for two nights and attended the wedding, and everything about the venue was incredibly inviting. The setting is absolutely perfect for an intimate wedding, featuring a wonderful outside space that guests loved. What truly made the weekend, though, was the staff. They were so attentive, friendly, and extremely helpful, going above and beyond to ensure the day was as perfect as it was. To top it all off, the morning after the wedding was completely stress-free; everything was beautifully cleaned and boxed up ready for us to collect. Thank you, Malmaison Brighton, for taking such fantastic care of us and making our daughter's special day so unforgettable! Service: 5
M
Odpowiedź właściciela
2 miesiąca temu
Dear Guest, Thank you so much for sharing such a heartfelt and glowing review. We’re truly honoured that your daughter chose Malmaison Brighton for her wedding, and it means the world to hear that the entire experience felt flawless from start to finish. We’re delighted that the venue provided the perfect setting for an intimate and inviting celebration, and that the outside space was so well loved by your guests. Most of all, your kind words about our team being attentive, friendly and incredibly helpful are deeply appreciated. Creating a seamless and memorable wedding day is something we take great pride in, and it’s wonderful to know the team helped make your daughter’s day feel so special. We’re also thrilled that the morning after was stress‑free, with everything carefully cleaned, organised and boxed up for you — those small touches can make such a difference after such a big day. Thank you again for your generous praise and for taking the time to share your experience. We’re delighted the weekend was everything you hoped for, and we hope to welcome you and your family back to Malmaison Brighton in the future. Warm regards, Malmaison Brighton
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J
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John Downs
6 miesiąca temu na Google
The server was superb throughout & was friendly, but not overbearing. The food was sublime....not cheap, even with the 50% discount, but high quality! My girlfriend & I ordered 2 starters, 2 mains & 1 dessert & shared everything. The scollops starter was delicious as was the terrine. The flat-iron steak with chips was awesome & the maple glazed carrots a perfect side dish to help balance the flavours. There is a 12.5% service charge, plus the £6.00 to First Table to factor in to the total cost, but we spent £77.00 including drinks which we thought was fair. Looking forward to revisiting. Service: 5
M
Odpowiedź właściciela
6 miesiąca temu
Dear Guest, Thank you for taking the time to share such a detailed and glowing review. We’re delighted to hear how much you enjoyed your experience with us. It’s wonderful to know your server was superb throughout — friendly, attentive, and perfectly balanced. Hearing that the food was sublime is equally rewarding. Your comments on the scallops, terrine, flat‑iron steak, chips, and maple‑glazed carrots paint a delicious picture, and the kitchen team will be thrilled to know their dishes hit the mark. We appreciate you noting the overall value, including the service charge and First Table fee, and we’re pleased you felt the £77 including drinks was fair for the quality and experience. Your 5/5 for service and location is truly appreciated, and we’re delighted you’re already looking forward to returning. We can’t wait to welcome you back to Malmaison Brighton. Warm regards, Malmaison Brighton
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£11-£30
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The Waterfront, Brighton, England, Wielka Brytania
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| PoniedziałekPn | 07:00-10:00 12:00-14:30 17:00-21:00 |
| WtorekWt | 07:00-10:00 12:00-14:30 17:00-21:00 |
| ŚrodaŚr | 07:00-10:00 12:00-14:30 17:00-21:00 |
| CzwartekCz | 07:00-10:00 12:00-14:30 17:00-21:00 |
| PiątekPt | 07:00-10:00 12:00-16:00 17:00-21:30 |
| SobotaSo | 08:00-10:30 12:00-16:00 17:00-21:30 |
| NiedzielaNd | 08:00-10:30 12:30-16:00 17:00-21:00 |
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