Cococure

Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your evening didn’t meet your expectations, and I appreciate the opportunity to respond to your concerns directly.Firstly, I’m pleased you enjoyed the music and DJs — we put a lot of effort into creating a lively and memorable atmosphere. That said, it’s clear from your feedback that other aspects of the evening fell short, and I do apologise for that.Regarding the cocktail deal, the £10 for five cocktails offer is a special promotion we run at a loss to create a fun, budget-friendly experience for our guests. It’s sold as a “mystery cocktail taster” rather than a fully customisable drinks package, which helps us to keep the price so low. I understand that as a non-alcohol drinker, it can feel unfair paying the same price, but unfortunately, we aren’t able to discount further, even for mocktails, as the offer is already below cost.I’ve personally reviewed the CCTV footage from your visit. From what I can see, our team did attend to your table throughout the night, though I completely understand that delays or miscommunications can still feel frustrating, especially if some menu items were unavailable.With regards to feeling unwell, we take any mention of this extremely seriously. We served several of the same dishes that evening without any other reports of illness, and based on what I’ve reviewed, there’s nothing to indicate an issue with the food. I do hope you’re feeling much better now.Finally, while our venue does feature a vibrant nightlife scene, we are committed to maintaining high standards for both service and food. Your feedback is invaluable and has been shared with our management team so we can continue improving.Thank you again for letting us know about your experience. I hope we have the chance to welcome you back in the future and show you the level of service we strive to deliver.