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W przypadku, gdy deszcz zaskoczył Cię podczas spaceru wokół West Park, Wolverhampton, zatrzymaj się w ta bar. Wszyscy odwiedzający uwielbiają wspaniałą kuchnię Brytyjska w The Combermere Arms - Family Pub. Wielu ludzi mówi że kelnerzy serwują doskonale ugotowany tarty tutaj. To miejsce zaoferuje Ci dobry Lager, ale z cydr.
Przytulna atmosfera ta bar sprawia, że klienci czują się zrelaksowani i spędzają dobrze czas. Energetyczny personel wita odwiedzających przez cały rok. Usługa w The Combermere Arms - Family Pub to coś, co można nazwać szybki. Tutaj zapłacisz rozsądny ceny. Na podstawie opinii gości na Google, to miejsce zasłużył na 4.6.
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Opinie odwiedzających o The Combermere Arms - Family Pub Chapel Ash
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90 Chapel Ash, Wolverhampton, England, Wielka Brytania
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| PoniedziałekPn | 17:00-22:30 |
| WtorekWt | 12:00-15:00 17:00-22:30 |
| ŚrodaŚr | 12:00-15:00 17:00-22:30 |
| CzwartekCz | 12:00-15:00 17:00-22:30 |
| PiątekPt | 12:00-23:00 |
| SobotaSo | 12:00-23:00 |
| NiedzielaNd | 12:00-22:00 |
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She came over to our table and loudly (for the benefit of other customers I suspect) told us that another customer had the Malaysian fish curry and that it was the best meal she’d ever had out - (ok, each to their own). She continued on by saying that it was a recipe from head office created by executive chefs - (ok.…). She said that they’re really proud of their food - (ok…). So to translate this, what she was telling us was that we were wrong, we didn’t know what we were talking about, and that she wasn’t prepared to listen to our feedback. We were clearly at fault!
Having a background in complaints management, this was a prime example of how not to handle a complaint. It was painful to listen to her. I was cringing and truly wishing she’d stop talking! What she was doing was potentially escalating a very straightforward complaint. Luckily our table has an amount of emotional intelligence that we did not respond angrily to her provocative comments.
At this point I couldn’t listen to her car crash of a speech any longer. I gently interrupted her and said that this really is not the way to handle a complaint, all she needs to do is apologise, do less talking because being defensive does not help.
I’d say she couldn’t comprehend this and carried on with her reasons as to why we were wrong. She then said the classic line which is like a red rag to a bull “I’m sorry you feel this way”. Oh dear. This was not about how we felt! It was a complaint about the food that was served to us.
Aside of the above(!) the Teriyaki prawns were really good, as was the lamb and rosemary pie. Our waitress Hannah was lovely. I’d have given the service a higher score if the manager hadn’t have come over and managed the situ so badly.
Please do look at some training of handling complaints. There’s one for £20 +vat https://cpdonline.co.uk/course/complaints-handling/