Lahori Nawaab

Name: Lahori Nawaab
Address: 416 Ewell Rd, Surbiton, England, Wielka Brytania
Telephone: +442081493048
Price range: $
Rating: 3.5

77 recenzji

5 z 88 fast food w Surbitonie

ZamknięteOtwarcie o 11:00

Zaktualizowano 1 miesiąc temu

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Google daje mu 4.8, więc możesz zdecydować się na ta restauracja, aby spędzić tu dobry czas.

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(4.6/5)

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Shayak Dey 3 miesiąca temu na Google

Its value for money. Chicken biryani for £3.50 Good quantity of rice and two small pieces of chicken. Would be nice if they gave some raita with it. Meal type: Dinner Price per person: £1–10 Food: 5 Service: 5 Atmosphere: 5

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D V 4 miesiąca temu na Google

I appreciate this is a new establishment but still has some long way to go. At the time of writing this review they still have not been surveyed by the food hygiene standard association and had no rating, but from our experience I can't imagine it would be rated 5. Noted that the floors are not properly swept and tablets and sofas are left dirty for a long time after the last customers have finished eating. Even after clearing the table they don't properly clean the sofa seating and we had to clean it ourselves. That front door does not close properly so if you are sitting near the entrance on the left side expect a breezy dining experience on a cold day. The food came out in reasonable time (within 20 minutes) and they provided takeaway boxes at the end (although was not clean boxes initially) but other than that the service was not good. The person at the front seemed disinterested whenever someone approached the desk or he was not there half the time and those waiting at the front of the queue had to call out/shout to get his attention to order. The food itself is okay, some dishes such as the Daal was nice but others like fish masala was just OK. The cost of food with the portion size provided is reasonable. At this time I wouldn't go back unless there is some more improvement. Food: 3 Service: 2 Atmosphere: 3 Price per person: £20–30

Odpowiedź właściciela 4 miesiąca temu

Thank you for taking the time to share such detailed feedback. We truly appreciate honest reviews like yours, as they help us grow and improve.First, I want to sincerely apologise that your experience fell short of expectations. You’ve raised several important points, and we’re taking every single one seriously.Cleanliness & hygiene:You're right to expect a spotless environment. We have already retrained our team on cleaning protocols—including sofas, tables, and floors—and implemented more frequent checks throughout the day. Regarding the Food Hygiene Rating, we have applied for an inspection and expect our rating to be published soon. We’re confident in our standards, but your feedback has pushed us to do even better.Front door & comfort:Thank you for pointing out the door issue. We’ve had it looked at and repaired to stop the draft. Guests near the entrance should now be comfortable even on cold days.Service attitude:This is not the level of service we want to offer. We’ve spoken directly with our front-of-house team about being present, attentive, and welcoming to everyone who walks in. No one should have to call out to place an order.Food quality:We're glad you enjoyed the daal, but disappointed the fish masala was just okay. We'll be reviewing that dish with our kitchen team. While we aim to keep portions reasonable for the price, taste should never be compromised.Takeaway boxes:You're absolutely right—boxes should be clean. We've reinforced this with our staff.While we understand you may not want to return right away, we would love the chance to change your mind. If you do decide to give us another try, please reach out to us directly and we’ll ensure you have a much better experience.Thank you again for your honesty. Feedback like yours makes us better.Best regards,Lahori Nawaab

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