E-Mono

Hello AmandaThank you so much for the amazing feedback! We’re really happy to hear the lamb shish rice box is a favourite—it’s a popular one for a reason Great to know you’ve enjoyed both takeaway and dining in, and that the service and atmosphere hit the mark. I’ll let the team know—they’ll be pleased to hear this.We really appreciate your continued support and recommendation, and we look forward to seeing you again soon!

Hello AbuThank you for taking the time to share this detailed feedback. I’m really sorry to hear how disappointing your experience was, especially given the occasion — we completely understand why this left you feeling let down.What you’ve described with the chicken shish, rice, and lamb shawarma is not the standard we aim for, and it’s very concerning to hear about the quality and flavours you experienced. This is something we would like to investigate further as a priority.Please could you email us at e-mono@outlook.com with a few more details about your order so we can look into this properly. We’d also really appreciate the opportunity to make this right for you and restore your confidence in us.Thank you again for your honest feedback — I’ll make sure the team is made aware.

Hello RichThank you so much for sharing this lovely review! We’re so happy that our falafel & halloumi wrap gave you a fresh start after your long flight. It’s wonderful to hear you enjoyed the balance of flavors and our friendly service. We hope the rest of your stay in London is amazing—and we’d love to welcome you back for another wrap before you head off on your travels!