Heron Smash Burgers

Thank you for taking the time to provide us with your feedback. We are truly sorry that you were not satisfied with your recent meal and that your burgers were overcooked. At Heron Smash Burgers, we strive on perfecting our service, and it’s clear we fell short of that standard during your visit. We have addressed this with our kitchen team to ensure it doesn’t happen again. We hope to have the opportunity to make it right. We would love to have you come back and showcase an awesome service on our end. Please simply email us at heronsmashburgers@gmail.com so we can resolve this for you.

Thanks for taking the time to leave us a review. We appreciate you sharing your experience, even when it didn’t meet your expectations. On toppings: You’re in full control. The standard burger comes with the toppings listed on the menu, but you can modify it however you’d like. Just let us know when you order, or mention it when you come back, and we’ll build it to your preference. If you’re open to giving us another shot, we’d love to host you for a burger and fries on us. Tell us exactly how you want it made and we’ll make it right. Reply here or email me at heronsmashburgers@gmail.com and I’ll set it up. Thanks again for the honest feedback. It helps us get better.

We're blown away by your kind words about our burgers and service! Juicy, crispy, and accommodating to dietary needs = win. We're all about making connections here, so it's music to our ears that our staff's kindness shines through. Noted on the coat rack and comfy seating - great suggestions! Central location's a plus, and we'll do our best to stay put. Can't wait to serve you more smash burgers and make more memories