Holiday Inn Basildon

Dear Bill Sinclair, Thank you so much for your kind feedback. We are so pleased to know that you had a wonderful experience staying with us. Thank you also for your loyalty with us, it is always nice seeing a familiar face returning with us. I am sure Christina will be pleased to hear your kind feedback and most definitely hope to have the opportunity to welcome you back for another memorable experience. Kind regards, Lisa C Front Office Manager

Dear Otto Kabai, Thank you for taking the time to share your feedback. We are pleased to hear that you found the hotel to be nice and well presented. However, we are genuinely sorry to learn that your interaction at reception left you with a negative impression. We strive to provide every guest with a warm, professional, and attentive welcome, and we are disappointed to hear that this was not reflected during your check-in experience. We understand how important first impressions are, and your comments regarding the communication and professionalism displayed have been taken seriously. They will be shared with our reception team as a valuable opportunity to ensure we consistently deliver the high standard of service our guests expect. We truly appreciate you bringing this to our attention and hope you will consider staying with us again so we have the opportunity to provide you with the welcoming experience you should have received. Kind regards, Lisa C Front Office Manager