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Odpowiedź właściciela
3 miesiąca temu
Thank you so much for taking the time to share your feedback with us. I was truly sorry to read about your experience dining with us recently—failing to deliver the warm, high-quality service and meal we aim for is never acceptable, and I completely understand why you left disappointed and frustrated. Please accept my deepest apologies for letting you down on this occasion. At Hot Grills, we take great pride in every part of our guests’ visits, from the food we prepare to the way we look after you. Clearly, we fell short of that standard during your visit, and for that, we are truly sorry. I have already shared your feedback with our team , so we can fully understand what went wrong, address the issues immediately, and make sure nothing like this happens again. We value you as a customer, and it would mean a lot to us if you would give us the chance to make this right. We’d love to welcome you back, on us, so we can show you the kind of experience we truly want you to have one that is enjoyable, welcoming, and memorable for all the right reasons. Please let us know if you would be open to this, and we can arrange everything at a time that suits you. Once again, thank you for being honest with us. Your feedback is the most valuable way we can learn and improve, and we hope we can earn back your trust in us. Kind Regards
