Koji

Dear Sami  Thank you for your feedback, I was surprised to read it but nonetheless sorry that you did not enjoy your evening with us. We are a family-owned, family run restaurant, and our aim is only to give all our guests the best KOJI experience possible and for them to leave with happy memories.   KOJI is a well-established and well-loved local restaurant. 70% of our covers are local repeat customers so consistency is essential and the backbone our success. We fortunately are very busy and so we have no need to freeze food and then serve pre frozen under par dishes to our guests. The black cod and the Barbary duck are two of our most popular dishes, if you had left the majority of each dish we would of course (according to our company policy) have removed them even if they simply were not to your liking.  It is always our policy to replace or refund any dish that our guests are not happy with, if you had spoken with our manager when you first tasted these dishes, we would have taken them to the kitchen investigated your concerns and dealt with it immediately. Even if the dish was as, it should be and you did not like it, we still would have removed it from bill if you did not eat it. Unfortunately, when most of the dish is consumed, we are unable to refund it. Our black cod (sable fish) comes from Alaska and is line caught under the control of the Alaska Department of Fish and Game and frozen on board, we buy from the same reputable suppliers as do many other top Japanese restaurants in London. Most of the black cod that arrives in London is frozen on the boat immediately after it is caught. Although it is possible to buy black cod flown directly from where it was caught without freezing but this is available in small quantities and at a much higher price point in a select few restaurants in London.  For the Black Cod miso dish, the black cod is marinated on arrival to our kitchens and sold immediately to our guests, we only buy what we sell. For our Barbary duck dish, we buy our ducks from the Buchanan family farm they have been breeding and selling their Gressingham Barbary ducks since the 1970’s, they care for the welfare of their ducks and follow all the highest breeding standards.   Whilst I respect your opinion, I unfortunately have no explanation as to why you felt these dishes were not correct. As always, we continued to sell many of the duck and black cod dishes that night without any negative feedback.   I hope that one day you may return to KOJI and allow us to turn around your previous experience with us.    With kind regards Patricia

Dear Naomi Thank you so much for your lovely and in depth review. We really appreciate it when our guests review us as it gives other prospective guests a good idea of what KOJI has to offer. We were delighted that you enjoyed your evening and hope that you will visit us again and maybe next time add an omakase nigiri to your KOJI experience, our sushi chefs love preparing and creating this dish for their guests. With best wishes Pat