CARL & SOPHIE Spree Restaurant

Dear Robert,thank you for your feedback. We sincerely apologize that you had an unpleasant evening at our restaurant.However, as your account does not fully reflect what transpired, we would like to present the situation from our perspective:Due to communication difficulties – a mixture of English and Polish was spoken – there were apparent misunderstandings regarding your bill. Our staff understood that only one beer would be paid for by one person, not an entire round of drinks for the whole group. The bill was calculated accordingly.At the end of the evening, there remained unpaid items on the bill that no one from your group was willing to cover. When the situation became increasingly loud, our staff member called a colleague for assistance. Despite our efforts to resolve the matter calmly and constructively, the situation continued to escalate.When the guest who had initially left returned and also became very loud while threatening to call the police, our colleague was massively shouted at and insulted. Another staff member had to intervene. Even after we calmly explained the payment situation once more, the shouting continued on the terrace, forcing us to ask the group to leave the restaurant premises.We regret that you had an unpleasant evening. However, such behavior toward our staff is unacceptable. We always strive to find fair solutions together with our guests – but this requires respectful interaction.Kind regard, your C&S Team