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Odpowiedź właściciela
miesiąc temu
You called up the restaurant swearing and shouting in the background as your partner did all the talking we did offer bring the old one back and we will replace it with a new one but you said that you wanted a refund so that's why we instructed you to call Uber Eats to get a refund as we have no control over this as we use their platform their drivers and it's also their timings when they pick up the deliveries sometimes when the deliveries are delayed we have issues as we have a time limit the food has to be ready in that time limit and then they will send out a delivery driver if there's a delivery driver available in the area so this is not down to our fault this is down to the platform Uber Eats as we get charged 75% of your food bill we only receive 25% from Uber as we use their drivers and their platform the majority of the money is made Uber eats and we have no control over this