LOWDOWN

We are sorry to hear that the baguette did not meet your expectations and that it caused discomfort. We have taken your comments on board and will pass your feedback to the bakery. Our baguettes are delivered fresh each morning and are intended to have a crunchy, crisp crust with a soft interior, but they should never detract from a customer's experience.As mentioned in our response to your companion's review, we were disappointed to see two separate 1-star reviews left for the same visit. While we fully respect your right to share your experience, we do not feel that two identical ratings for a single visit provide a fair reflection of the overall experience, particularly as positive aspects of your visit were also acknowledged.We genuinely value constructive feedback and are always looking for ways to improve. If you feel we have addressed your concerns, we would appreciate you considering updating your review to reflect our response.

We are sorry to hear that the baguettes did not meet your expectations and we have taken your comments on board. The baguettes are being delivered fresh every morning and supposed to have a crunchy, crisp crust and soft interior. We will pass your feedback to the bakery. We are pleased that you enjoyed the fillings, coffee, service, and atmosphere.However, we were disappointed to see that both you and your companion left separate 1-star reviews based on the same visit. While we completely respect that you were unhappy with certain aspects of your food, we feel that receiving two separate 1-star ratings for the same experience does not provide a balanced reflection of the overall visit, especially considering that you also mentioned positive aspects.We always welcome genuine feedback and are committed to improving wherever we can.