Maple Garden

Hi Ryan, we’re sorry to hear about your experience and understand your concerns regarding the appearance of the chicken. We use chicken breast meat, and occasionally after marinating and deep frying, some parts of the meat fibers may naturally appear slightly red or darker in color. While the appearance can be concerning, we understand how this may have affected your experience and sincerely apologize for the frustration caused. Maple Garden has proudly served the local community since 1993, and we remain committed to maintaining high standards in both food quality and customer service. We truly appreciate your feedback and will continue working to improve. — Maple Garden

Hi Hayley, Thank you for your honest feedback, and we’re really sorry to hear about your experience. We understand how disappointing it must feel, especially as a long-time customer who has supported this restaurant for years. Yes, the restaurant changed ownership in October, and we’ve been working hard to maintain the quality while gradually improving recipes and consistency. It’s clear from your visit that we fell short this time, and we truly apologize. Your comments about the wonton soup, chow mein sauce, fried rice, and soo gai are taken very seriously. We are already reviewing these items with our kitchen team to make sure the flavors and portions meet expectations again. We genuinely appreciate your past support, and we hope you might consider giving us another chance in the future. If you’re open to it, we’d really like to make this right for you. Please feel free to contact us directly. Thank you again for your feedback — it helps us improve.

Hi April,thank you for your feedback and for choosing Maple Garden. We’re sorry that your experience didn’t fully meet your expectations this time. We’ll continue improving our food and service, and we hope to serve you better next time!