Monsoon

Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that your recent experience did not meet your expectations, particularly as you have been a valued customer in the past. We would like to clarify that on Sundays we operate a buffet service only, which is advertised in advance. We understand, however, that this may not have been clear to you at the time of your visit, and we regret any inconvenience caused. With regard to the dishes, including Kappa Biryani, we aim to serve authentic traditional recipes. While this particular dish is commonly known in certain communities as a beef-based preparation, we appreciate that not all customers may be familiar with regional variations. We also acknowledge your concern regarding allergen and ingredient information, and we will review how we communicate this more clearly to our guests moving forward. We are especially concerned to hear about your interaction with our staff. Please be assured that we expect all team members to treat customers with respect and sensitivity at all times. Your feedback will be taken seriously and addressed internally, as this does not reflect the standard of service we strive to provide. In terms of the food itself, some buffet items—particularly traditional dishes like appam—are prepared fresh and may not always be suitable for reheating or keeping in hot holding equipment for long periods. That said, we will reflect on your comments regarding quality and temperature to ensure improvements where possible. Regarding billing, our buffet is a fixed offering; however, we are sorry that you felt your concerns were not appropriately addressed during your visit. Our intention is always to ensure customers leave satisfied. We truly regret that this experience has impacted your view of us, and we appreciate your honest feedback. It helps us improve both our service and communication. We hope you may consider giving us another opportunity in the future.

Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that your recent experience did not meet your expectations, particularly as you have been a valued customer in the past. We would like to clarify that on Sundays we operate a buffet service only, which is advertised in advance. We understand, however, that this may not have been clear to you at the time of your visit, and we regret any inconvenience caused. With regard to the dishes, including Kappa Biryani, we aim to serve authentic traditional recipes. While this particular dish is commonly known in certain communities as a beef-based preparation, we appreciate that not all customers may be familiar with regional variations. We also acknowledge your concern regarding allergen and ingredient information, and we will review how we communicate this more clearly to our guests moving forward. We are especially concerned to hear about your interaction with our staff. Please be assured that we expect all team members to treat customers with respect and sensitivity at all times. Your feedback will be taken seriously and addressed internally, as this does not reflect the standard of service we strive to provide. In terms of the food itself, some buffet items—particularly traditional dishes like appam—are prepared fresh and may not always be suitable for reheating or keeping in hot holding equipment for long periods. That said, we will reflect on your comments regarding quality and temperature to ensure improvements where possible. Regarding billing, our buffet is a fixed offering; however, we are sorry that you felt your concerns were not appropriately addressed during your visit. Our intention is always to ensure customers leave satisfied. We truly regret that this experience has impacted your view of us, and we appreciate your honest feedback. It helps us improve both our service and communication. We hope you may consider giving us another opportunity in the future.

Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that your recent experience did not meet your expectations, particularly as you have been a valued customer in the past. We would like to clarify that on Sundays we operate a buffet service only, which is advertised in advance. We understand, however, that this may not have been clear to you at the time of your visit, and we regret any inconvenience caused. With regard to the dishes, including Kappa Biryani, we aim to serve authentic traditional recipes. While this particular dish is commonly known in certain communities as a beef-based preparation, we appreciate that not all customers may be familiar with regional variations. We also acknowledge your concern regarding allergen and ingredient information, and we will review how we communicate this more clearly to our guests moving forward. We are especially concerned to hear about your interaction with our staff. Please be assured that we expect all team members to treat customers with respect and sensitivity at all times. Your feedback will be taken seriously and addressed internally, as this does not reflect the standard of service we strive to provide. In terms of the food itself, some buffet items—particularly traditional dishes like appam—are prepared fresh and may not always be suitable for reheating or keeping in hot holding equipment for long periods. That said, we will reflect on your comments regarding quality and temperature to ensure improvements where possible. Regarding billing, our buffet is a fixed offering; however, we are sorry that you felt your concerns were not appropriately addressed during your visit. Our intention is always to ensure customers leave satisfied. We truly regret that this experience has impacted your view of us, and we appreciate your honest feedback. It helps us improve both our service and communication. We hope you may consider giving us another opportunity in the future.