Monsoon Bengali Cuisine - Rustington

Hi Elaine, Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience with us. A wait of that length is completely unacceptable, and we understand how frustrating and disappointing it must have been to watch other tables being served while you were still waiting for your meal. Please accept our sincere apologies for the delay and for the way this made you feel. We would like to assure you that we do not prioritise guests based on the size of their party or order value, and we are very sorry that our service led you to feel overlooked and unimportant. That is certainly not the experience we want any of our customers to have. As a valued returning customer, it is especially disappointing to hear that this visit has left such a negative impression. We take your comments seriously and will be investigating what happened with our team to ensure we learn from this and improve our service moving forward. Thank you again for bringing this to our attention, and we hope you might consider giving us another opportunity to provide you with the experience you have enjoyed with us in the past. Kind regards, Team Monsoon

Hi Martin, We're sincerely sorry to hear about your experience. We completely understand your frustration with the repeated delays and appreciate how disappointing it must have been to wait so long only to cancel your order. This is not the level of service we strive to provide, and we apologise for the inconvenience and disappointment caused. We take feedback like yours seriously and are reviewing our delivery processes to help prevent these issues from happening again. Thank you for bringing this to our attention, and we hope you'll consider giving us another opportunity to provide the service and food quality you should expect from us.

Hi Adrian, We’re truly sorry to hear about your recent experience, especially as you were visiting us from Taunton. While we’re really pleased you enjoyed the flavour and heat of the food, we sincerely apologise for the long wait between your poppadoms and main dishes. An hour is far from the standard we aim to deliver, and we completely understand how frustrating that must have been. We’re also sorry that you found the seating uncomfortable and cramped — your comfort is very important to us. Regarding the service charge, this is discretionary and should always be clearly communicated. We respect your decision to decline it given your experience, and we apologise if this caused any additional frustration. Your feedback is incredibly valuable to us, and we will be addressing these concerns with our team to ensure we improve both our service speed and overall guest experience. We’re genuinely disappointed that we didn’t leave you with a better impression and that you feel unable to return. Thank you for taking the time to share your honest feedback, and once again, please accept our sincere apologies.