Namaste Exeter Indian Restaurant

We are truly dissapointed by your review, as it does not accurately reflect what happened. the restaurant was already in the process of closing due to technical issues, and despite this we still made every effort to accomadate you group. This was not a pre booked reservation and we had no prior information that a group of nine would be arriving.In fact, the photograph you have uploaded with your own review clearly shows our 'OPEN' sign switched off, which supports the fact that the restaurant was already closing at the time.As the same circumstances have been addressed in detail in your second review and our response to it. We simply hope that anyone reading these reviews will consider the full context before forming an opinion.Kind regards,Namaste Exeter

We are disappointed by your review because several important details are incorrect.The restaurant was not closed early because our staff wanted time off for the bank holiday.we were already in the process of closing due to technical issues, and we clearly put the closing board in as the kitchen were preparing to finish service.First of all this was not even a pre booked reservation and we had no prior information that a large group of nine people would be arriving. Despite this, when your group arrived at around 9 we still welcomed you and offered a table as a gesture of goodwill. You were clearly informed that the kitchen was closing and that your order would need to be placed promptly. Intially, only three people arrived and we were later told that there would be nine, with the remaining guest still to arrive.You also wanted to take your time and order individually,which was not possible while the kitchen was closing.Two other customer arrived around the same time and were given the same explanation.They understood, ordered the food, enjoyed their meal and left peacefully without any issues.This demonstrates that we were making a genuin effort to accommodate customers rather than simply refusing service.we strongly disagree with your comments about our staf. Our management team dealt with the situation directly throughout and made every resonable effort to accomadate your group despite the restaurant already being in the process of closing.we respect your right to leave a review and welcome fair feedback, but stating that we deliberately closed early for a bank holiday and portraying our staff as unreasonable gives a misleading account of what actually happend.we hope this clarification provides future customers with the full context of the situation.kind regards,Namaste Exeter