Osmow's Shawarma

Thank you for your feedback. After reviewing the matter, we would like to clarify that there was no manager on site at the time of your visit. We investigated the order and found that it was prepared according to our standard portions. We also reviewed the interaction and noted that when you arrived, the conversation remained cordial. Checking the audio, we can confirm the team did not argue or behave confrontational with you, they just heard you out and when you mentioned to them "I'm not complaining, I just want more chicken." In an effort to address your concern immediately, the team chose to accommodate your request. However, they have since been reminded that orders placed through third-party delivery platforms should be addressed through the platform directly so that any concerns can be properly reviewed and investigated. While the team believed they were helping resolve the matter quickly, they recognize that this approach was not the appropriate process and have been provided guidance to ensure similar situations are handled correctly going forward. We value all customer feedback and will continue working with our team to ensure concerns are addressed professionally and consistently.

So glad you stopped by, Vicky! Five stars and a shoutout to Harman —that makes our day. It sounds like you got exactly what you wanted: friendly service, tasty food, and everything served at the right time. We hope to welcome you back to Osmow’s again soon—can’t wait for your next visit!