Pakwan House

Thank you for your feedback. We’re sorry to hear that you were disappointed with your experience. After providing the initial quote, we discovered that there had been a calculation error in the pricing. As soon as we realized the mistake, we contacted you immediately to explain the situation, apologize, and provide the corrected quote. Since your catering order was still several days away, we wanted to be transparent as early as possible rather than waiting until the last minute. We understand that unexpected pricing changes can be frustrating, and we respect your decision to cancel the order. Our intention was never to mislead you, but to correct an honest mistake promptly. We appreciate your feedback and will continue improving our process to help prevent situations like this in the future. We wish you all the best with your event.