Pendray Inn

Dear Pepperjade,Thank you so much for your wonderful review and for sharing your experience with us.We are thrilled to hear that you enjoyed your stay in one of our newly renovated Belleville House rooms and found everything top notch.It’s especially wonderful to know that you enjoyed breakfast at The Pendray Inn & Tea House. We are delighted that you had such a memorable experience and truly appreciate your kind recommendation.We can’t wait to welcome you back to Belleville House for another stay. Thank you for recommending us to others it means so much to our team.Warm regards,Ashwin AshokGuest Services Manager

Dear Dawn,Thank you for taking the time to share your feedback. We truly appreciate your comments and are glad you found our tea room and its beautiful setting enjoyable.We are sincerely sorry to hear that your Afternoon Tea experience did not meet your expectations. Waiting an extended time to place your drink order and receive your meal is certainly not the level of service we strive to provide, and we understand how frustrating it must have been to see other tables served ahead of yours. We also regret that the sandwiches did not meet our usual standards, and your comments regarding the bread have been shared with our culinary team for review.We also understand that the noise from nearby guests impacted your visit. While we welcome families and guests of all ages, we recognize that the atmosphere is an important part of the Afternoon Tea experience, and we are sorry this affected your enjoyment.We regret that you left feeling the experience did not reflect the value of your visit. Your feedback is invaluable as it helps us identify areas where we can improve both our service and the overall guest experience.We hope you will consider giving us another opportunity in the future to provide the exceptional Afternoon Tea experience we are known for.Sincerely,Ashwin AshokGuest Services Manager