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Odpowiedź właściciela
4 miesiąca temu
Dear Marek,Thank you for taking the time to share your feedback.We are very sorry to learn that several aspects of your stay did not meet your expectations. We sincerely regret the issues you experienced regarding cleanliness, the bathroom and your perception of the breakfast offering.Please allow us to clarify that, as part of our sustainability concept, rooms are not serviced automatically every day. However, daily housekeeping is available at any time upon request.Your comments are very important to us, and we will review them carefully with the relevant departments to further improve our services.Kind regards,SEBASTIAN ZIMPELGeneral Manager