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Odpowiedź właściciela
2 miesiąca temu
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet expectations and that several aspects of your order caused disappointment. This is not the standard we aim to deliver, and we take concerns around food quality, presentation, and order accuracy very seriously. We also apologise for the missing item and are glad it was corrected on your bill, but we understand this still impacted your overall experience. Your comments regarding the dishes will be reviewed carefully with our kitchen team so we can address the issues raised. To help us look into this properly and take the necessary action, could you please share your visit details with us at info@nichi-mcr.co.uk? We would appreciate the opportunity to investigate this further and do what is needed. Thank you again for your feedback.