SLAMBURGER Reading - Halal - Dark Kitchen

To clarify the facts: the item in question was not fresh raw chicken. It was a fully processed chicken strip supplied through a nationally recognised supply chain used across SlamBurger locations throughout the UK. The product is a CK’s manufactured chicken strip, designed for commercial food service and cooked strictly in line with supplier and food safety guidelines in a fryer for 3½ minutes, ensuring it is fully cooked throughout. The customer returned to the shop claiming the food was undercooked. The chicken was inspected and tested in front of them, and it was confirmed to be fully cooked and safe to eat. This explanation and demonstration were provided more than once, however the customer was unwilling to accept or listen to the outcome. This is not the first time this customer has raised similar complaints. On previous occasions, concerns were also investigated and found to be unfounded, with issues raised after delivery and linked to refund requests via delivery platforms. We take food safety extremely seriously and always investigate concerns thoroughly. However, we cannot accept repeated allegations when food is prepared correctly, proven on the spot, and explanations are repeatedly ignored. We stand by the quality of our food, our suppliers, and the way this situation was handled.

Thanks for taking the time to leave a review. To clarify a few points, Slam Burger (Reading) is clearly listed on Google as operating from a dark kitchen. For anyone unfamiliar, a dark kitchen is a delivery-led operation where multiple food brands run from the same premises, sharing staff and facilities. This is standard practice across the industry and exactly how this location operates. Slam Burger is a delivery-only brand and can only be ordered through delivery platforms such as Deliveroo. Collection is also available, but only when the order is placed through the app. For that reason, the phone may be answered under the trading kitchen name, Salt & Smash, even though the food prepared and dispatched is Slam Burger when ordered via the platform. None of this is hidden and all of it is publicly available before placing an order. As a final note, comments on whether a member of staff has facial hair or not are entirely unrelated to food quality, service, or the purpose of a customer review. Our team are focused on doing their jobs properly, not meeting subjective appearance criteria. Hopefully this helps explain how the operation works. All the best.