Saffron Indian Takeaway

Hi Max, Thank you for your feedback, and I’m genuinely very sorry to hear about your experience. We completely understand how frustrating and disappointing it must have been—especially on a special occasion—to receive an incomplete order, and for this to happen more than once is simply not acceptable. Missing essential items like rice really does impact the whole meal, and we fully appreciate why this let you and your family down. While I’m glad a refund was processed, I understand that this doesn’t make up for the inconvenience or the experience you had. We also recognise that offering a delayed redelivery wasn’t a practical solution, as it would have affected the quality of the rest of your food. Please be assured that we are taking this seriously and addressing it with our team to ensure better order checks are in place so this does not happen again. We truly value our customers, especially loyal ones like yourself, and it’s very disappointing to hear that we’ve lost your trust. If you would be open to it, we would really appreciate the opportunity to make this right for you. Please feel free to contact us directly at the shop, and we will do our best to restore your faith in us. Kind regards, Saffron Indian Takeaway

We’re really sorry to hear about your experience, and we genuinely apologise for the delay, cold food, and missing items. This is not the standard we aim to provide.On the day of your order, one of our delivery drivers unfortunately had a car breakdown during a very busy period, and we were also short-staffed. This caused a backlog of orders and longer delivery times than usual. We understand that this is no excuse, but we wanted to be honest about what went wrong.We are actively taking steps to prevent this from happening again by improving staffing and delivery support during peak hours.We truly value your feedback and would really appreciate the chance to make this right. If you’re willing to give us another opportunity, we’d love to show you the quality and service we’re normally known for.Thank you for your patience and for bringing this to our attention.

Thank you for your for your review. We really appreciate it. As we are a small family owned business our customers service is always our main missions. We always try our best to give all our customers the best service that they can have, however sometimes something might go wrong which is out of our hands. But we try and solve it as soon as it comes to our attention. We apologies again for the delay in your order. We are so happy that you are going to keep ordering from us. We hope that the rest of your experience with us will be all 5 stars from now on. From the Saffron team we thank you again. Stay safe stay in and have a Saffron takeout from the comfort of your own home. Saleh