Sawridge Inn and Conference Centre Edmonton South

Thank you, Teena, for taking the time to share such a detailed account of your experience with us. We are sincerely sorry for the distress and discomfort you described, and we appreciate your candour in bringing these issues to our attention. Your comments about the cleanliness of your first room, the presence of insects, and the state of the breakfast are deeply concerning to us. We expect every guest to arrive to a clean and well-prepared room, and we are reviewing your remarks with our housekeeping team so they can reinforce inspection procedures immediately. We’re very sorry to hear you did not receive the assistance you needed from our night team, and that your interactions at the front desk left you feeling dismissed. We are addressing these service concerns directly with our staff and retraining our team on guest support and payment processes, including clarifying our vending machine payment options and protocols for room charges. The report regarding a guest behaving inappropriately in the lobby is troubling, and we take safety and hospitality standards very seriously. We will follow up with our management team about security presence and guest conduct guidelines to prevent such incidents. Please reach out to us directly if you are willing, as we would like to discuss the details of your stay further and do our best to address what happened. Thank you for giving us the opportunity to learn from this experience, and we do understand your disappointment and decision regarding future visits.

Thank you, James, for staying with us at Sawridge Inn & Conference Centre Edmonton South and sharing your experience. We truly appreciate your kind words about our lodge-inspired décor and Creations Dining Room & Lounge. We apologise that we were unable to accommodate your celiac dietary restrictions during this visit—our team is reviewing menu practices to better support guests with specific needs. We would be glad to see you back in south Edmonton when your travels bring you this way again.

Thank you, Tony, for choosing Sawridge Inn & Conference Centre Edmonton South and sharing such a thoughtful and detailed review. We’re pleased to know you found our check-in process smooth, our team welcoming, and your guest room clean and comfortable, these are our core promises to every traveller, and it’s good to hear we delivered on those. Your honest feedback about your dinner in Creations Dining Room & Lounge is appreciated, especially your clear description of the rib‑eye steak. We understand the expectation for a proper steak and agree that quality and proper preparation are essential, particularly for a dish at a premium price point. We take your comments seriously and are sharing them with our culinary team so they can review both the cut and preparation methods for our steak offering. Feedback like yours helps us ensure all items on our menu deliver the value and experience our guests deserve. We’re glad your daughter enjoyed her chicken curry with rice and that the overall hospitality made your stay enjoyable. If your travels bring you back to Edmonton, we would be delighted to welcome you again, and we will aim to offer a dining experience that matches the quality you experienced with your room and service.