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Odpowiedź właściciela
miesiąc temu
Hi John, we’re sorry to hear that your visit didn’t meet your expectations. We sincerely apologise for the delay with your collection order and for the missing ice cream. This is not the standard of service we aim to provide, and we understand how frustrating that must have been, especially when ordering for a specific collection time. We’d appreciate the opportunity to make this right. Please contact us directly at inverness@shakesncakesaberdeen.co .uk with your order details so we can investigate what happened and resolve this for you. Thank you for bringing this to our attention, as your feedback helps us improve. Kind regards, Management