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Odpowiedź właściciela
miesiąc temu
Hi Ben,Thank you for taking the time out of your day to let us know how we did, we're incredibly disappointed to hear that your experience with us hasn't been a positive one and we apologise for this. We set high standards for ourselves, but its clear that on this occasion we fell short. We completely understand how frustrating it is when meals are delivered and they don't reflect the high quality our guests deserve, we will be sure to pass these comments along to our Kitchen and Front of House team so we are being more vigilant in the preparation and the delivery of food. It is unacceptable that your meals arrived the way they did and we apologise wholeheartedly for this. We would love the opportunity to make this right for you, please feel free to give us a call on 0151 426 4165 and ask to speak with our Manager at your earliest convenience. Thank you for your honesty and we hope to hear from you soon.Kind Regards, The Ship Inn