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hey justin - firstly, we really, truthfully appreciate you taking the time to write such a comprehensive review of your terrible experience. leaving a single star and saying nothing is unhelpful - a very detailed account gives us the opportunity to turn a disastrous service into a teaching situation for everyone involved. before speaking more broadly on all of this - we would really appreciate the opportunity to pay you for your time. please send us a note to info@416snackbar.com.now: we don't want any of this to sound like excuse-making, but speaking to a few points you made might help you/the viewing public see that short turn is not - we insist - one of these soulless, careless establishments that are, we completely agree, far too populous in the city these days. the seats you booked are called 'side-by-side banquette seating' on opentable. they aren't spacious, this is for sure - but our space is simply narrow. we did our best in the critical decision-making moment of space vs. flow, and this was the result for this part of the restaurant. the intention was really for intimacy and being able to watch the bar action. picking side-by-side banquette seating when booking is ideal for some but not for others - regardless, we're sorry you hated it so much. not being able to move seats from the jump certainly might start the experience off on the wrong foot, but the truth is that due to a very unusual and unfortunate blend of circumstances (vacations paired with day-of illnesses), we were both a) roughly half-staffed and b) much busier than usual. the unfortunate truth is that when all on-duty staff are able to do is hunker down for a big storm, when things go sideways it's hard to have a good time. management was simply unable to find extra hands to help at the last moment, and both owners (myself [adrian] included) were out of town and unable to jump in. reservations were in the book - all we could do is tell staff to do their best. believe it or not, we are professionals with decades of combined experience who care deeply about our product - our food and hospitality are normally very good. i don't take a ton of stock in google ratings (many places' are bought/bots), but since we're here - ours does say...something. i really hope we're able to convince you to give us another chance one day. a collective apology is due, but most importantly from ownership. please do send us a note as mentioned above so we can get you something to show we really do care.