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Hello Ms. Blume, Thanks for your review. We always strive to appear customer-oriented and friendly. We're sorry to hear that you had a different experience here and apologize. …Hello Ms. Blume, Thanks for your review. We always strive to appear customer-oriented and friendly. We're sorry to hear that you had a different experience here and apologize. Please send us an email to kundenservice@orlen-deutschland.de and explain your concern so that we can better understand the situation. We look forward to your feedback in order to improve our service. Best regards, the star teamMore