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Odpowiedź właściciela
2 miesiąca temu
Dear Mark, Thank you for taking the time to share your feedback following your Father's Day brunch experience at Stubbings. We are very sorry that your visit was not a positive one. We fully accept and acknowledge that, on this occasion, we were simply unable to cope with the sheer volume of customers who visited Stubbings on Father's Day. Our reservations policy for exceptionally busy occasions is something we will be reviewing carefully going forward. More concerning, however, is your observation regarding the lack of ownership shown by our team. This is not the standard we expect, and it is an issue that will be addressed with urgency. Thank you for bringing these matters to our attention. I would like to assure you that your experience was not representative of the service we strive to provide at Stubbings. Should you be willing to give us another opportunity, I am confident that your experience would be entirely different. Kind regards, Poppy
