Subway

Hi Alice, I’m really sorry to hear about your experience, that’s not the standard we expect at all. A salad ordered with everything should be full, fresh and exactly as requested, so I completely understand why this was disappointing, especially as it was your meal. I’m also sorry that a replacement wasn’t offered at the time. We should always aim to resolve issues like this immediately, not just refund and send you away unhappy. This will be raised with the team to ensure it doesn’t happen again, as consistency is something we take very seriously. If you’re willing to give us another chance, please speak to a member of the team when you visit, and we’ll make sure your order is prepared properly. Thank you for your feedback, we really do appreciate you bringing this to our attention, and we hope to welcome you back for a much better experience next time.