Subway

Thank you for sharing your experience! We're glad you and your mom enjoyed the steak bacon and cheese sub. We hope to see you again soon!

We're very sorry to hear about your experience and sincerely apologize that we let you down. Thank you for taking the time to provide such detailed feedback. It gives us the information we need to thoroughly investigate what occurred. The issues you described—including lack of product availability, incorrect portions, missing ingredients, the condition of the vegetables, and the cleanliness of the dining area—do not reflect the standards we expect in our restaurants. While occasional product shortages can occur, they should never result in poor communication, incorrect sandwich preparation, or an unclean dining environment. As new owners, we are committed to providing a great experience for every guest, and it's clear we fell well short of that during your visit. We will review this incident directly with the team involved and take the appropriate steps to ensure our food quality, cleanliness, and customer service standards are consistently met. We appreciate your honest feedback and are committed to learning from it and making the necessary improvements.