The Basement

Thank you for taking the time to share your feedback, and we're genuinely sorry to hear about your experience.It's especially disappointing to read this from someone who has been such a loyal guest over the years. We really appreciate your kind words about our food, drinks, and the service you've received in the past, which makes it even clearer that we fell well short of the standard you rightly expect from us.Waiting 35 minutes without having your order taken, despite having a reservation, is not acceptable, and we're sorry that you were made to feel forgotten. While it may have been a busy evening, that's an explanation—not an excuse—and we're also sorry that your concerns weren't handled with the care they deserved when you spoke to our team on your way out.We're sharing your feedback with the team so we can understand what went wrong and make sure it doesn't happen again. We truly hope you'll consider giving us another opportunity to provide the experience you've always enjoyed with us.Thank you again for your honest feedback.

Your positive experience is greatly appreciated! We look forward to welcoming you back soon.

We're overjoyed to hear about your fantastic experience at The Basement! Thank you for sharing your feedback.