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Odpowiedź właściciela
2 miesiąca temu
Dear Chris Thank you for your feedback. We're sorry to hear that your visit did not reflect the experience we aim to provide. We acknowledge your comments regarding the delay in receiving cutlery and the additional item arriving later than expected. We understand how frustrating this can be and will review the matter with our team. For clarity, the £15.15 bill referenced included a hot drink, an additional item, and a substitution from hash browns to chips, rather than a standard breakfast alone. We are particularly disappointed to read your comments regarding the food; as we are fortunate to regularly receive positive feedback from customers on both our food and hospitality. While we accept that we do not always get everything right, the experience you describe is certainly not representative of the standard we strive to maintain. Thank you for taking the time to share your feedback. We will use it constructively as we continue to improve both our food and service. Kind regards The bite management
