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Thank you for taking the time to share your feedback. We are genuinely disappointed that your experience did not meet your expectations, as this is not the standard we strive to deliver.Firstly, while the restaurant may not have appeared particularly busy from your perspective, we were in fact fully booked that evening, with a large private function also taking place. Despite this, our team worked hard to provide attentive service to every table.Regarding the tap water, we do not automatically place it on tables because many of our guests do not request it. However, we are always happy to provide it immediately when asked.Bread is always served alongside our starters, so we are sorry if there was any misunderstanding on this occasion.We take your comments regarding the alleged hair in the food extremely seriously. In the three years since opening, we have never had an incident of this nature. All of our chefs wear hair coverings at all times in accordance with strict hygiene procedures, and all members of our kitchen team have blonde hair, making the claim difficult to reconcile with our food preparation processes. Nevertheless, we replaced the dish immediately without hesitation because customer satisfaction is important to us.Unfortunately, we also feel it is important to provide some context. From the moment your party arrived, the behaviour and attitude displayed towards our staff caused concern, to the extent that the owner alerted the management team that there could potentially be difficulties during the evening. Throughout the service, few members of your party were discourteous to our staff, and voices were raised towards the owner when the bill was presented. Despite this, our team remained professional and courteous throughout.Finally, we appreciate that live entertainment is a matter of personal taste. On the evening in question, the performer was warmly received by every other table in the restaurant, with many guests singing along and enjoying the atmosphere. We understand that the entertainment was not to your liking, but this was not reflective of the feedback we received from the vast majority of our guests that evening.We respect that every customer is entitled to their opinion, but we also believe it is important that reviews present a balanced account of events. We remain committed to providing high-quality food, warm hospitality, and an enjoyable experience for all of our guests, as reflected by the many positive reviews we continue to receive. We wish you all the best.
