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Odpowiedź właściciela
miesiąc temu
Thank you for taking the time to share your feedback. While we are thrilled to hear that you enjoyed a lovely meal, we are very sorry for the stress caused by the mix-up with your bill.To give some context to what happened, the team member who served you was relatively new and, unsure of how to process the cash transaction through the till at the time, placed the cash aside without logging it or informing the rest of the team. When our manager did the end-of-night cash-up, he naturally saw an unsettled tab and followed up with the voicemail you received.Once you called back and explained you had paid in cash, our manager did sincerely apologize for the error, as he always strives to be professional and polite. We completely understand how upsetting it was to receive that message after a great evening, and we have since retrained our staff on cash-handling procedures to ensure this communication breakdown never happens again.Thank you for bringing this to our attention, and we hope you might consider giving us another chance in the future.
