The Rose Inn

Thank you for your comment regarding how good our food is it’s appreciated. I’m pleased you’ve mentioned the delay because it gives us a chance to reply. Unfortunately in this day and age of microwaved frozen food we go against this trend by only using fresh vegetables, the best cuts of meat and of course homemade Yorkshires not the aunt Bessie’s we see in so many places we go to. It makes us popular, very popular. It’s the reason we always give a 90 min delivery time because apart from delivery and collection we have a full restaurant with it being a carvery people put what they want on and sometimes we run out so we make and cook and bake. In total around 1200 lunches across all of platforms like eating in, collections and delivery.We delivered just over 600 lunches. Today at a last minute we were contacted by a care home who had an issue with their kitchen and we came to their aid by doing 35 lunches for them. It did put us back.Out of 237 deliveries with 5 drivers we were early for around 150 and on time for 90 mins for around 75 it left us with 5% that were late about 12 deliveries obviously you were one of them however the 3 hours is incorrect if you are given a time around 90 mins for delivery it isn’t late and knowing the time we’ve given is unfair it can suggest the whole meal was in your time 3 hours late. It wasn’t. I’ve no way of checking your order but happy if you message us your address or order number but none were 3 hours waiting, of course had we not helped the care home we would of been on time for 100% of the orders. People tend to only leave a review when they are unhappy yet we have 4000 reviews and a 5 star rating but we do on occasions get times when we are inundated and have to switch off the machine to stop delivery and also stop drop ins for the restaurant. I’m assuming you’ve had more than one time delivery from us I’m sure it would have been on time I’m assuming there was no review from you then though. So in concluding I’m so sorry we were late but very pleased you recognise our food is always lovely. I’m sure I’d rather that I had that quality than a microwaved, frozen poor quality meal but on time.

Hi Michael I’m so sorry you were disappointed with our carvery today it certainly went against so many other views. We have an icombi pro plus which is all AI and informs us when the veg and meat is cooked at the right steam temperature we don’t overcook to where the vegetables are soft but we appreciate everybody may have different tastes and views on how they like their food. We wished you had said something at the time because as a small family business your views do matter to us and we would of certainly came to some sort of recompense but we understand people in a busy restaurant may not feel comfortable. If you ever decide to give us another chance then please let us know when you book and we will make sure you feel comfortable and able to let us know how you your food is we will do our utmost to make it more suitable to your needs. Once again huge apologies it does matter to us all reviews we receive.

Carol that’s so kind of you, youve made our day thank you