TĪNG

Dear Hare Super.Thank you so much for your wonderful review. We’re delighted that your evening at TĪNG was such a memorable experience. Watching London illuminate at sunset from the 35th floor is truly special, and we’re thrilled that the views added so much to your visit.It’s equally rewarding to hear how much you enjoyed the menu — from the scallops and truffle cod to the lamb and desserts. Our culinary team will be very pleased to know their work left such a strong impression.We’re also grateful for your kind words about our service team. Creating a warm, relaxed and attentive atmosphere is something we care deeply about, and it’s wonderful to know this shaped your evening.Thank you again for sharing your experience. We look forward to welcoming you back for another exceptional dinner with one of London’s most iconic views.Julien Casanova Food & Beverage Assistant Director

Dear Hannan,Thank you for taking the time to share your feedback regarding your recent afternoon tea experience with us. We are truly sorry to learn that your visit, especially one intended to celebrate your birthday, did not meet your expectations.Please accept our sincere apologies for the issues you encountered from the moment of your arrival. Your comments regarding the tea service and overall attention to detail have been noted carefully and will be addressed directly with our team.While we are pleased that the staff were pleasant in manner, we fully recognise that this alone does not compensate for the shortcomings you experienced. Please contact me if you wish you discuss further on email, jannette.wilks@shangri-la.com. We hope to have the opportunity to provide you with a much more positive experience in the future.Kindest Regards, Jannette WilksFood and Beverage Administration Manager

Dear Joel Pagett,Thank you for sharing such a thoughtful review of your Afternoon Tea experience with us. I am delighted to hear that the Champagne Afternoon Tea, the quality of the food, and the panoramic views all contributed to a memorable birthday celebration. It is wonderful to know that the setting and service helped make the occasion feel special.Your feedback means a great deal to the team. We hope to have the pleasure of welcoming you back for another exceptional visit.Warm regards,Julien Casanova Food and Beverage Assistant Director