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Odpowiedź właściciela
miesiąc temu
Thank you for taking the time to share your feedback, and we’re truly sorry that your recent visit didn’t meet the standards you have come to expect from us.We sincerely apologise for the inconvenience caused by our fryer being unavailable that day due to staff training, and we’re especially sorry to hear that your meal was disappointing, particularly that parts of the beef were served cold. This is not the level of quality or service we strive to provide, and your comments have been shared with our management and kitchen teams so we can ensure this does not happen again.We understand that the refund for the starter and the discount on your bill did not fully make up for your experience, and we’re very sorry that you left feeling disappointed.As one of our valued returning guests, it means a great deal to us that you’ve considered us your number one restaurant in Cardiff. We’d really appreciate the opportunity to make this right. Please email us directly with your contact details and a copy of your review, and we’d be more than happy to arrange a full refund for your visit, as well as offer something additional as a gesture of goodwill.Thank you again for your honest feedback. We genuinely hope to have the opportunity to welcome you back and provide the experience you know and deserve.
