Carluccio's - Marriott Heathrow

Dear Mark,Thank you for taking the time to share your feedback following your recent visit. We truly value your comments, as they help us identify where we need to improve.I am sorry to hear that the level of service did not meet your expectations. Providing attentive, knowledgeable, and engaging service is something we strive for, and it is clear we fell short during your visit, particularly in offering helpful guidance when choosing from the menu. Your feedback regarding the lack of engagement and enthusiasm from the team has been noted and will be addressed with the team to ensure we deliver a more supportive and informative experience moving forward.I am pleased to hear that you found the food to be satisfactory, although we appreciate that overall the experience did not leave a lasting impression. Please rest assured that we are committed to improving both our service standards and guest experience.We hope to have the opportunity to welcome you back in the future and provide a significantly improved experience.Kind regards,Letizia G.

Thank you so much for your kind feedback. We’re delighted to hear that you had such an enjoyable experience with us.Your positive comments truly mean a lot to the team, and we will make sure to share your words with them. It’s always rewarding to know that our efforts are appreciated.We look forward to welcoming you back again soon for another great experience.Kind regards,Letizia G.

Thank you for your exceptional 5-star review, Clifford!We are truly grateful for your thoughtful and detailed feedback. It means so much to hear that you've consistently enjoyed our breakfast, lunch, and dinner offerings, and we're especially pleased that our mushroom soup has earned such high praise!Your kind recognition of Sapana is particularly appreciated. She takes great pride in looking after our guests, and we're delighted to hear that her warm welcome, attentive service, and dedication made such a positive impact during your stay. We will be sure to share your wonderful comments with her and the wider team.We are especially touched by your words regarding your extended stay during a difficult and unexpected time. Knowing that our team was able to provide comfort, care, and a welcoming environment during your visit is the greatest compliment we could receive.Thank you for your continued loyalty and for choosing to stay with us over the years. We look forward to welcoming you back to Carluccio's Heathrow and the Marriott Heathrow on your future travels.Kind regards,Letizia G.