The Wateredge Inn

Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear that you chose to celebrate your special occasion with us and that we could help make it a memorable one. It's fantastic to know our team provided a warm, personalised welcome, and that you enjoyed both your evening meals and the attentive service throughout your stay. We're also pleased that you found the atmosphere clean, comfortable, and relaxing—exactly the experience we aim to create for all of our guests. Thank you again for your recommendation. We look forward to welcoming you and your partner back next year for another enjoyable stay. Safe travels until then!

Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed our lakeside location, but we're very sorry that the food and service did not meet your expectations. We're disappointed to learn that you found several of your dishes lacking in flavour and that the pork belly was not cooked to the standard you expected. This is not the quality we aim to deliver, and your comments will be shared with our kitchen team for review. We're also sorry for the experience you had at the bar. While our team always aim to serve guests as efficiently as possible, there are occasions when an urgent issue arises that requires immediate attention and can temporarily take a member of staff away from serving. We appreciate that this can be frustrating, particularly when you've already ordered and paid, and we apologise that you were left waiting while the matter was dealt with. We also take your comments regarding the service on board. Our team is made up of colleagues with varying levels of experience, all of whom receive training and are supported by experienced managers. However, it's clear that on this occasion we didn't provide the level of service you should have received, and we're sorry for the disappointment. Thank you again for your feedback. We will use your comments to help improve both our food and service, and we hope you'll consider giving us another opportunity in the future.

Thank you for taking the time to leave us a review. We're sorry to hear that you experienced some diversions, although unfortunately that's something beyond our control. On the day in question, we had to make the difficult decision to prioritise our hotel guests' services. Four staff members were unwell, which left us very short-staffed during a particularly busy half term. As someone who's worked in the industry, you'll appreciate that staff sickness and being understaffed can impact our ability to operate at full capacity. We hope to have the chance to welcome you back again soon.