bb•q Chicken

Hi Johnny, Thank you for the honest feedback. I’m glad you enjoyed the food and the vibe for the FIFA match, but I am truly sorry about how the billing and service were handled. Our staff should always upfront inform you of any additional charges when making substitutions, and the initial casual response you received after inquiring is definitely not the standard of service we aim for. I am glad we were able to get that charge refunded for you in the end, but the experience should have been smooth from the start. I am taking your note seriously and will be retraining our team to ensure they clearly communicate all add-on charges and handle customer inquiries with much more care. We appreciate you bringing this to our attention, and we hope to give you a much better and more transparent experience next time! Best,

Dear Neslihan, Thank you for your generous rating and kind review. We're honored that you chose bb.q Chicken and had a positive experience. Your feedback means the world to us. Hope to see you again soon!

Hi Tiffany, Thanks a bunch for the great rating and lovely words! We're thrilled you enjoyed bb.q Chicken. It’s always a pleasure to serve awesome customers like you. Come back and see us anytime!