bp

Thank you for your feedback. We're glad to hear that our staff provided friendly service. However, we sincerely apologise for the frustration caused by the parking charge and the appeal process. Your experience is important to us, and we understand how disheartening it can be for paying customers to face such issues. We appreciate your comments about the parking system, and we will be sure to share your concerns with the management team to help improve the experience for all our customers. Thank you for bringing this to our attention.

We're truly sorry to hear about your negative experience regarding the parking situation. It’s never our intention to upset our customers, and we understand how frustrating this must be. We appreciate your feedback and would like to encourage you to reach out to us directly so we can address your concerns further. Thank you for bringing this to our attention.

We're truly sorry to hear about your experience, Josh. It’s disappointing to learn about the frustration you've faced with parking fines and the lack of assistance. We take your feedback seriously, and while this location is a franchise, we will work to improve communication and support for our customers. Please feel free to reach out to us at careline@bp.com, and we hope to resolve this matter for you. Thank you for bringing this to our attention.