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Hi Helen, We’re sorry to hear that you’re disappointed with your experience. After reviewing your order and speaking with our team, we found that the order was repeated back as the honey garlic wings, and that was confirmed before it was prepared. Even so, because we value your past support, we offered to replace the order as a goodwill gesture. During our phone conversation, the replacement was offered for pickup. We understand this may not have been the outcome you were hoping for, but this was the resolution that was discussed and agreed upon at the time. We always aim to resolve concerns fairly and respectfully, and we’re sorry that we weren’t able to reach an outcome that satisfied you.