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Thank you for your honest feedback and, most importantly, for being such a loyal customer. We're delighted to hear you love our food, but we're truly sorry that your recent experiences haven't reflected the level of service we aim to provide. Your preferences should always be respected, and you should never feel discouraged from ordering your meal the way you enjoy it. We really appreciate you bringing this to our attention, and we'll be addressing it with the team to ensure every customer feels listened to and welcomed. We hope to have the opportunity to give you the experience you deserve on your next visit.