Burg Burgers Mapperley Top

Hello, Are front staff explained you as well that you have to go through UberEats to claim if anything is missing. Because all the delivery platforms are handled by them. We were explaining that you have to contact UberEats and we will also contact behalf of you. If we had our own drivers definitely we could re-deliver it to you. Unfortunately we don’t. Sorry behalf of UberEats.

Once you place an order. We start preparing it once it goes to the kitchen. If you had had called immediately rather than calling after 30mins. We can’t cancel it nor we can give a refund for your food. Because we have made your food already which is ready to collect. When you guys order from uber or Deliveroo. If the driver late you blame the drivers without seeing the weather conditions isn’t. The same way you need to understand that. Once the food is prepared the business has already invested on the materials to prepare your food. Sorry but this is how it works in every part of the WORLD. Thank you. Have your nice food in OHANNES