Frydales Of Syston

Hi RM, Thank you for your review. I politely explained to your wife that we do not accept Irish banknotes. I was then informed that I had to accept the note because it was “legal tender”. I simply explained that this is not the case and that, as a business, we are entitled to decide which payment methods and banknotes we accept. The reason for our policy is straightforward: if I accept a note that my suppliers and other local businesses will not accept from me, it creates unnecessary difficulties for the business. Whilst I appreciate that this was frustrating for your wife, we simply explained our policy and declined the note. We stand by that decision. It is disappointing to receive a 1-star review over a disagreement about payment methods rather than the quality of our food or service. Kind regards, Frydales

Hi Richard, thanks for your feedback. Saturday lunchtimes are actually one of our quietest shifts, as no one is at work, especially with the recent sunny weather, so it’s not unusual for things to be slower than expected. That said, chips should still be fresh, so I do apologise if they came across a bit dry on your visit. I do want to clarify that our oil was freshly changed, so it certainly wasn’t “past its fry-by date” as suggested. We’re very strict on that side of things. It sounds like you caught us at a quiet moment rather than seeing us at our best. We’d much rather you spoke to us at the time so we could sort it there and then, as we’re always happy to replace anything you’re not happy with. Appreciate you mentioning the service.